Terms of Service

1. Services Provided

Empower Group offers home repair and maintenance services, including but not limited to:

• Air conditioner installation
• Furniture assembly
• House painting (interior and exterior)
• Plumbing
• Carpentry and door lock repairs
• Air Conditioner Installation

Our services are available in Kuala Lumpur, Klang Valley, Selangor and other areas in Malaysia, as specified on our website. We provide free consultations and aim to deliver high-quality services with our Done Right Promise.

2. Eligibility

To use our services, you must:

• Be at least 18 years old.
• Provide accurate and complete information when booking or requesting services.
• Have the authority to request services for the property in question (e.g. as a homeowner, tenant or authorized representative).

3. Booking and Payment

• Booking: Services can be booked via our website, phone and email. You agree to provide accurate details about your service needs and property.
• Pricing: Service costs will be provided during the consultation or booking process. Prices may vary based on the scope of work, materials or location.
• Payment: Payment is due upon completion of services unless otherwise agreed. We accept bank transfer and credit card. Late payments may incur additional fees.
• Cancellations: You may cancel a booking by contacting us at least 24 hours in advance. Late cancellations or no-shows may incur a fee.

4. Service Performance

• Quality Guarantee: We strive to deliver services with high-quality materials and trained professionals, as outlined in our Done Right Promise.
• Limitations: While we aim for customer satisfaction, results may vary based on the condition of your property or unforeseen issues. We will communicate any limitations during the consultation.
• Safety and Access: You agree to provide safe access to your property and ensure the work area is clear of hazards. We are not liable for delays or issues caused by unsafe conditions.
• Subcontractors: We may use trusted subcontractors to perform certain services. All subcontractors are held to our quality and professionalism standards.

5. Customer Responsibilities

You agree to:

• Provide accurate information about your service needs and property conditions.
• Ensure the property is accessible and safe for our team.
• Notify us of any issues or concerns promptly during or after service completion.
• Comply with these Terms and any additional instructions provided by our team.

6. Intellectual Property

All content on our website, including text, images, logos and designs, is owned by or licensed to Empower Group. You may not copy, reproduce or distribute our content without prior written permission.

7. Liability and Disclaimers

• Limitation of Liability: To the fullest extent permitted by law, Empower Group is not liable for indirect, incidental or consequential damages arising from our services or website use, including property damage, loss of use or delays, except where caused by our gross negligence or willful misconduct.
• Warranties: We warrant that our services will be performed with reasonable care and skill. Any additional warranties (e.g. for materials) will be specified in writing. To the extent permitted by law, all other warranties are disclaimed.
• Force Majeure: We are not liable for delays or failure to perform services due to events beyond our control, such as natural disasters, government restrictions or supply chain issues.

8. Termination

We may terminate or suspend your access to our services or website if you:

• Breach these Terms.
• Provide false or misleading information.
• Fail to make timely payments.
• Engage in conduct that endangers our staff or subcontractors.

You may discontinue using our services at any time, subject to our cancellation policy.

9. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through good-faith negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of Malaysia, governed by Malaysian law.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use and protect your personal information.

11. Changes to These Terms

We may update these Terms to reflect changes in our services or legal requirements. The updated Terms will be posted on our website with the effective date. Your continued use of our services or website after changes constitutes acceptance of the updated Terms.

12. Contact Us

For questions, concerns or feedback about these Terms or our services, contact us at: