Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, service requests (e.g. air conditioner installation, plumbing) and payment details.
• Non-Personal Information: Website usage data (e.g. IP address, browser type, pages visited) and aggregated data about service preferences.
• Third-Party Information: Data received from partners, such as booking platforms, when you engage with our services through them.

2. How We Collect Information

We collect information:

• Directly from You: When you request a consultation, book a service or contact us via our website, phone or email.
• Automatically: Through cookies and similar technologies to track website usage and improve user experience.
• From Third Parties: Via partners like booking platforms or social media when you interact with us through those channels.

3. How We Use Your Information

We use your information to:

• Deliver handyman services, such as furniture assembly, house painting, plumbing and carpentry.
• Communicate with you about bookings, consultations or follow-ups.
• Process payments securely.
• Improve our website and services through usage analysis.
• Send marketing updates or promotions (you can opt out at any time).
• Comply with legal obligations, including Malaysia's Personal Data Protection Act 2010 (PDPA).

4. How We Share Your Information

We may share your information:

• With trusted service providers (e.g. contractors or payment processors) to fulfill your service requests.
• To comply with legal requirements, such as court orders or government requests.
• In the case of a business merger, acquisition or asset sale.
• With your consent, such as for testimonials or marketing purposes.

We do not sell your personal information to third parties.

5. Data Security

We use secure servers, encryption and access controls to protect your information. However, no online system is completely secure and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information.
• Correct: Update inaccurate or incomplete data.
• Delete: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications.
• Withdraw Consent: Stop processing where consent was given.

To exercise these rights, contact us at empowersgroup2022@gmail.com or through our website.

7. Cookies

We use cookies to enhance your website experience, track usage and deliver personalized content. You can manage cookies via your browser settings, but disabling them may affect website functionality.

8. Data Retention

We keep your information only as long as needed for the purposes outlined in this policy or as required by law. For example:

• Service data is retained for the duration of our relationship and record-keeping purposes.
• Marketing data is kept until you opt out.

9. Third-Party Links

Our website may link to third-party sites (e.g. payment processors). We are not responsible for their privacy practices. Please review their policies before sharing information.

10. International Data Transfers

Most data processing occurs in Malaysia. If data is transferred outside Malaysia, we ensure appropriate safeguards to protect it in line with applicable laws.

11. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children and we will delete such data if discovered.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date.

13. Contact Us

For questions or requests about this policy or your data, contact us at: